Orders are shipped within 1-5 business days from when the order is placed. Once an order ships, you will be notified by email with tracking details.
Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days.
Please note that courier service will need 1-3 days (Klang Valley), 2-5 days (Peninsula Malaysia) or 1-2 weeks (East Malaysia) to deliver your package. It is not a delivery guarantee from the time you place your order, and we are not responsible if the courier company extends the delivery time after the order ships.
After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed HWGB MDS immediately. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.
If an order is returned as undeliverable, a refund will be given minus the cost of shipping.
HWGB MDS do not deliver products outside of Malaysia.
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